FAQs

Shopping Guide (B2C)

Q1: What payment methods do you accept, and is my transaction secure?

We accept major international credit cards (Visa, MasterCard), PayPal, and other mainstream cross-border payment gateways. All transactions are encrypted and processed securely through approved third-party channels; we never store your card details.

Q2: How long will it take to ship my order, and can I track it?

For in-stock books and merchandise, orders are processed within 2–3 business days. International shipping times vary depending on customs clearance and global logistics conditions (typically 7–21 business days). A tracking number will be emailed to you as soon as the package dispatches.

Q3: What is your return and exchange policy?

We accept returns for items with verifiable manufacturing defects or shipping damage within 14 days of delivery. However, please note that custom-made items, opened audio-visual/digital goods, and time-sensitive publications are non-refundable unless a clear quality issue is verified.

Q4: Will I have to pay import duties or customs taxes?

International orders may be subject to import taxes, duties, and customs fees levied by your destination country. These charges are the sole responsibility of the recipient. Customs policies vary widely, so we recommend contacting your local customs office for details.

Enterprise & Publisher Services (B2B)

Q1: How do we initiate an international copyright trade or licensing inquiry?

Our website descriptions are for general informational purposes. To request a rights catalog or propose a licensing deal, please contact our rights team directly via email. All specific terms, royalty rates, and territories will be formalized in a separate, legally binding written contract.

Q2: What is your Minimum Order Quantity (MOQ) for custom printing services?

As a premier manufacturing partner, our MOQ varies depending on book specifications, binding methods, and customization requirements. Please send your detailed specification sheet (page count, size, binding, and material preferences) to our team for a tailored volume quote.

Q3: Does your manufacturing process meet international safety and eco-friendly standards?

Yes, absolutely. Our advanced manufacturing facility operates fully automated production lines equipped with imported German printing presses and top-tier German automated perfect binding lines. Combined with our strict adherence to globally recognized ISO green quality certifications, we ensure that all raw materials and manufacturing processes meet the highest international safety, non-toxic, and eco-friendly criteria.

Q4: Can you assist institutional clients and individual authors with global cultural grant applications?

Yes. Beyond standard publication and distribution, we specialize in helping international partners navigate complex application processes for government-level translation subsidies, cultural grants, and worldwide book awards.

Last Updated: May 2026